Autonomous Patient Communication System — Harmony Physiotherapy Clinic
● AGENT ACTIVE
📩
Incoming Patient Enquiry
Scenario 1 — Back Pain + Pricing
Hi, I've been having lower back pain for about 3 weeks. It's getting worse when I sit for long periods. Do you have appointments available this week? What would an initial assessment cost?
Scenario 2 — Urgent Injury
I injured my knee playing football yesterday and I can barely walk. I need to see someone as soon as possible. Is there any way you can fit me in today or tomorrow?
Scenario 3 — General Availability
Hello, I'd like to book a sports massage. What times do you have available next week and how much does it cost?
⚙️
Agent Workflow
1
Receive & Classify Enquiry
Waiting for patient message...
2
Generate Personalised Reply
Pending classification...
3
Human Review Checkpoint
Awaiting reply draft...
4
Send Reply + Schedule Follow-Up
Awaiting approval...
📋
Agent Results
CLASSIFICATION
🚨 HUMAN REVIEW REQUIRED — Approve before sending
✅
Reply Sent to Patient
⏰ Follow-Up Scheduled — Sends automatically in 24 hours